Thank you Its weird because my email confirmation has a different pass number then the pass in my profile on the trenitalia website. Do you know an With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? Step 1. If I have a temporary "courtesy" Io Viaggio card without a photo, do I have to present other documents when checking the subscription? With Trenitalia, the stuff youll need to use is well-translated. Select Reset console. The QR codes in the app are NO reservations!!!!! Reset and keep my games & apps. Remove the Pass, and then change the currency on the website header. Is there a way to see the assigned seats before finalizing a booking? I had booked our tickets with Trenitalia, I could see all the seats available and could either choose seats for ourselves or accept what Trenitala offered. Give a reason why you're Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Supra-regional fare tickets are valid for 4 hours from validation. I know when we want to travel and where. Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. Can I activate a new pass before my current one expires? Within this time frame it is mandatory to activate it. Then do the same on italotreno.it/en. After purchase in order to start using the Pass the client must activate it.The passenger will have to indicate the first day of validity, which is the day he intends to start travelling using the Pass. Choose the offer and the service you prefer, or click on OTHER OFFERS. Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. You will be taken to the account Activate Your Account page and be asked to enter your membership number. Select Reset console. Log into your account. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). Is there any chance morning train tickets would be sold out if I wait last minute? I need the 8:30am rides and thought I would book now in case the Select Profile & system > Settings > System > Console info. Depending on the type of trip purchased, the following functions will be displayed and can be activated using the appropriate buttons in the "My Trips" section: Date/Time Change (for changing only the departure date/time); Ticket Change (for changing departure and arrival, number of passengers, etc., offer); Refund (for requesting a refund before departure, if permitted by the offer purchased); Add to Calendar. purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, AV season ticket reservations and regional season tickets associated with your account number; check your CartaFRECCIA balance and statement; check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information; display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left. Check the mailbox given during registration and confirm the registration by clicking on the link indicated. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. It is available exclusivelyine-ticket form. Thanks again! Do you have any questions? Access the "Train Status" section. Please provide a reason for your refund request. If they are, the refund is subject to the policy of the relevant railway company. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. Within what limit can I use my Io Viaggio Ovunque in Lombardia multi-day ticket? Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. On Trenord Services, single journey tickets issued by Trenitalia at a supra-regional rate (AS39), issued for journeys on routes that cross multiple regions, are also valid. Per un abbonamento mensile la cifra e' per andata e ritorno o solamente andata ? Regards Giulio Look on the left of the screen and youll see a search box with the word Ticket at the top. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. Will the ticket be forfeited or I can still use it on the next available train? Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. Please read all answers above. These passes must be accompanied by the IO VIAGGIO card. What Im really hoping to prevent is being assigned in different cars or even in the same car not together. Detailed steps to turn off Activation Lock are as follows. They are not allocated within your pass. Shop the sale now , Looking to return or exchange your Pass? donna Report inappropriate content nzentena Italy Level Contributor 18,111 posts 3. Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. Eurail must know the Rail Planner is not good, or they would have had a call centre to answer your questions. Trenord travel tickets sold by web channels are not valid on Trenitalia's regional services , provided in Lombardy, due to the temporary lack of suitable electronic control devices. Step 3. That means you get the best fares and most updated availability without having to translate your itinerary from English. If you wish, you can add additional services and supplements to your subscription (eg bicycle transport); 3. Only you and moderators can see this information. You get automaticly a seat assigned. You can also activate the quick purchase service using PayPal or credit card. Senior: (passengers over 60 years old on the date of purchase of the Pass). You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. A. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. 4. Feel free to ask in the community! Can I use the Malpensa Express with the IO VIAGGIO IN LOMBARDIA multi-day ticket? You have already subscribed to this newsletter! Any Trenord ticket, carnet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. All information is written in replies above. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. Should it not be that easy? Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. Can I use a train earlier than the time indicated on the ticket purchased online? Don't be shy and let us know about your challenge. (we are travelling in 1st class - Italy flexipass 8 days in 1 month). Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). . Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation. The 24-hour clock is easy enough to figure out, just dont forget you need to use it when youre looking up tickets or youll book yourself on a train the wee hours when youre more likely to be asleep. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains, Children aged 4 to 11 years inclusive: 15 euro, Children aged 4 to 11 years inclusive: 25 euro. Create. We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. The QR codes are your tickets, which you NOT should create until just before boarding the train. For transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome the app are NO reservations!! Youll need to use is well-translated to translate your itinerary from English, how to activate trenitalia pass youll be able to to... The Malpensa Express with the word ticket at the top ( eg bicycle transport ) ; 3 the pass. 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