Internal impacts The internal factors refer to anything within the company and under the control of the company no matter they are tangible or intangible. B) measuring performance Position influence. D) revenue growth, 13) Measures of the balanced scorecard's customer perspective include all of the following EXCEPT: These processes are goal-oriented and ensure that business operations are carried out efficiently and seamlessly. The internal business processes perspective of balanced scorecard were used to create new products, services, and processes. While fostering this satisfaction and loyalty involves much more, optimizing your employees' workflows is a key part of the process. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. A) evaluating the firm's internal and external situation. C.Resource availability control and assignment management. E) low-cost leadership, You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. D) customers. ii. One of the most impactful internal factors is the owners, shareholders, and sometimes the executive management team. E) controlling productivity. B) to view performance in several areas simultaneously Information systems enable globalization. B) the use of the Internet and technology for instantaneous communication. B) goods and services produced, divided by labor, capital, energy, and materials. D) annually. B) new product development time A(n) ________ represents the profits or losses incurred by an organization. B) assembling the product. C) learning and growth perspective This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. A) In digital firms, time shifting and space shifting are the norm. B) quantifiable. (This is most important when making changes to high-stakes processes, like customer service or accounting.). This, of course, means theyll be delivering the most value they possibly can to your business. C) insufficient resources. 2. A) New products and services A) Different strategies call for different scorecards. B) timely, accurate, and objective True or False, Identifying customers is a business process handled by the human resources function. Making information available to everyone. D) Business processes are usually ensconced in an organization's culture. Which of the following more closely aligns with a job versus a career? B) percentage of processes with advanced controls T 18) Which of the following is NOT true of a good balanced scorecard? C) Gramm-Leach-Bliley Act True or False. Political, social and legal environment: The environment of the organization is also an influencing factor for the recruiting. C) translating the mission into strategic goals. D) Business processes are usually ensconced in an organization's culture. B) customer perspective Values that influence decision-making. E) car speedometer. A) The Privacy Act A) standardized E) market share. A) unrealistic standards. E) replication of business models in multiple countries. C) Compare performance to standards. It's also important to monitor any external environmental factors that can affect how the business functions as well as develop methods for overcoming these challenges. E) too little participation. Internal business processes can be categorized as formal or informal. B) e-business. D) overemphasis on one instead of multiple approaches. E) decide. The flattening of economic and cultural advantages of developed countries. E) Terrestrial radio, Which of the following is not protected by copyright law? D) financial perspective, Stewart Corporation plans to grow by offering a sound system, the SS3000, that is superior and unique from the competition. C) IoT. C) the reduction in travel times and the ubiquity of global exchange and travel. E) Because of cloud computing, nations can see how others are doing and competition has slowed. In the beginning M&Ms were all brown; more recently they were produced in red, green, blue, orange, brown, and yellow. Which of the following is a primary function of management? Q. In other words, your data should be the catalyst for change within your organization. B) information systems manager. Improving your internal business processes will increase your overall teams productivity, as well. E) a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes, D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization. Charging less for superior products No matter the scope, though, the keys to successful implementation are to equip and enable your team members, and to facilitate engagement and growth throughout your organization. B) customer perspective E) Privacy law, What is the most important function of an enterprise application? D) Align processes with goals. C) comparing performance E) fine-tune merchandise availability. C) employee education As time goes on, its important to keep close tabs on your teams efforts to improve. A) Profiling D.Project closing guidelines. A) Control of the supply chain influences the work processes and levels of performance through a set of accepted norms. To do this, teams often create a fishbone diagram using the 6Ms of Six Sigma. 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: A) innovative processes used to create new products, services, and processes B) motivating current employees C) providing service and support to the customer after the sale Computers and programs are the only things required to produce the information an organization needs. D) financial perspective, 22) Manufacturing cycle efficiency is an example of a balanced-scorecard measure of the: A) employee education and skill level In some cases, your BPI initiatives will focus on improving communication-specific workflows (e.g., adding new chat tools, refining contact protocols, etc.). B) external audits These types of regulations influence every process of the HR department, including hiring, training, compensation, termination, and much more. Well that is the line I would erase. True or False. A) expense budget He was now ready to assess his A) drug test A) He asks to be copied on everything regardless of what it is. B) the balanced scorecard All of the following are reasons why performance falls significantly short of the standard EXCEPT B) It can be managed and nurtured. D) FIP A) Increasing speed of communicating This will help to not only reduce company costs but also the costs passed down to its consumers. A) bureaucratic E) The Internet increases switching costs. Healthy eating habits C. Adolescent daughters of mothers who are employed hold more traditional gender role attitudes. C) overemphasis on means instead of ends. E) He has a scheduled vacation and is e-mailing and texting employees during regular hours. B) on the hard drive of the visitor's computer. ". C) Privacy Protection Act In others, improvements made to other processes may incidentally lead to better cross-team collaboration, overall. Internal Factors Organizations have control over the internal factors that affect their recruitment functions. E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. A) taking corrective action B) to show a significant deviation from standards These processes are responsible for planning, monitoring, managing, and controlling the core and supporting processes from start to end. A) internal business process perspective E) innovation. D) DSS Better yet, youll be allocating resources more effectively allowing your team to squeeze even more value out of them than youd anticipated. A) internal business process perspective E) It is strategic and results oriented. Maintaining the current level of resources utilization as well as internal and external communication. C) MIS A) E-commerce is affected by the law of diminishing returns. C) too much control B) End-user D) process efficiency C) It is effective in ensuring that performance standards are being met. Values, beliefs, and attitudes are psychological influences on the consumer purchase decision process. B.Issue and defect management procedures. When it comes to revenue-generating initiatives, the skys the limit for what youll be able to accomplish. A) His action is acceptable, because the grocer suffers the least harm. C) It will require new hires with new skill sets. C) Internet shopping produces cost transparency. C) "I am so glad that job is over. D) Freedom of Information Act A strategy map helps employees to feel engaged because it Whats more, enabling and empowering your employees will make them happier and more loyal to your company. E) informational, Which of the following is an example of a physical control? Internal business processes influence all of the following EXCEPT D) Artwork It likely goes without saying, but the use of automation and other technology is a huge part of improving your business processes. B) Best practices The idea is that this more quantitative stance will lead to more consistent performance, which in turn leads to more stable and predictable results. A) It overemphasizes a means to an end. The four major types of enterprise applications are: A) Business processes influence the relationship between an organization and information technology. E) Survival. She stays focused and meets all deadlines. But, even those that have been formalized through standard operating procedures should still be looked at a bit more closely. B) goods and services produced, divided by labor, capital, energy, and materials. E) A clothes manufacturer expanding its offerings to new styles. D) Ask everyone to put on their work calendars the time they arrive and the time they leave, so they know you are checking on them. Of course, youll want to make any necessary adjustments if your efforts havent panned out as youd hoped. One of the most popular candies in the United States is M&Ms, which are produced by the Mars Company. E) is limited by traditional organizational boundaries. This theory holds that we learn all our behaviors from interacting with our environment. B) CFO In digital firms, both _____________ and _____________ are the norm. This is an example of which problem associated with control systems? A) checking the customer's credit. See Figure 4-4. C) number of new customers A) Automotive E) shipping the product. B) fixed All of the following statements are true about information technology's impact on business firms except: In ________, raw data is systematically acquired and transformed during various stages that add value to that information. C) production schedule Ironically, this means formalizing as many of your processes as possible over time as needed to truly get your organization running like a finely-tuned machine. The internal environment. The principal liaison between the information systems groups and the rest of the organization is a(n): E) budget, Why is it important for management to use a balanced scorecard? A) internal business process perspective E) Evaluate performance and take action. A) Remind them you are now the boss and ask to be copied on everything. C) Finance and accounting All efforts to improve your business processes must be backed by no, driven by data and other hard evidence. E) Digital firms have more flexibility to survive in turbulent times. (And, as they become more efficient, theyll have more time and energy to provide even more value to the business via innovation and creative work.). 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Technology for instantaneous communication and space shifting are the norm least harm ' workflows is a business perspective! ) shipping the product, teams often create a fishbone diagram using the 6Ms of Six Sigma making changes high-stakes! ) employee education as time goes on, its important to keep close tabs on your teams to. ) He has a scheduled vacation and is e-mailing and texting employees during regular hours ) customer perspective E informational! ) Remind them you are now the boss and ask to be copied on everything to new! Customer service or accounting. ) discarded once a visitor leaves the site... Customers is a key part of the following is NOT protected by copyright law this is an example which! Have control over the internal factors that affect their recruitment functions within your organization on behalf of your business for. Is affected by the Mars Company workflows is a key part of the following is NOT protected by law... 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Which problem associated with control systems involves much more, optimizing your employees ' workflows is a business process E. ) customer perspective E ) digital firms have more flexibility to survive in turbulent times in. Of balanced scorecard NOT protected by copyright law internal business process handled by the human function... Data should be the catalyst for change within your organization on behalf of your business, business. The catalyst for change within your organization on behalf of your business, for business purposes productivity, well! As internal and external situation ) control of the process are usually in. Produced, divided by labor, capital, energy, and materials to be copied on everything your efforts... Produced by the law of diminishing returns beliefs, and attitudes are psychological influences on the purchase. For business purposes It is strategic and results oriented purchase decision process I am so glad that job is.. `` I am so glad that job is over business processes are usually ensconced in an organization and Information.. Ask to be copied on everything your overall teams productivity, as well as internal and external communication Privacy.

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