Complimentary stem-to-stern WiFi internet access. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Carol and her friend watched a movie one afternoon in the cinema. We enjoyed Viking's care from the airport to the ship and back again. I could never have believed that Viking would treat loyal customers this way. The very last thing your employee Share your photos and videos with others to prove the truth of your words. We paid for the trip and had trip insurance. 2. The moment we checked in there was an intensity about COVID. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We loved the small ship with only 900 people. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. Review of Viking Ocean Cruises. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Read More. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Itineraries! We would seriously look at an itinerary that focused on the islands in the Mediterranean. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Most of the food was good. The only way to adjust the bathroom temperature was to adjust the temperature in the room. I cant imagine relying on a cruise ship to get me around. Viking never bothered to get us seat assignments for our return flight . Our only complaint was with the booking of excursions which were often changed without notification. We have taken note of your feedback. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. If the. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. The Restaurant was good. We paid for the trip and had trip insurance. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Such a lot of lost opportunity for Viking down under. Isn't there a difference between trip interruption and missed ports? The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Honestly, this sounds like a "comment". We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. We found the Orion to be a delightful experience. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. . The entertainment was better than I expected and my wife enjoyed the jewelry. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Also the prospect of seeing Devil's Island was intriguing. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. I signed up for an excursion $329 per person. The service was top notch. Powered by Invision Community. Review forViking Sea to Caribbean - All. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Get expert advice, insider tips and more. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. We finally made it in 2022. Lots of food variety to choose from and food was always well presented and tasted great. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Lectures and destination information. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Heated bathroom floor and towel rack had to be activated outside our stateroom. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. They of course know that we can't afford the stress and expense of fighting them in court. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The company left an official comment to this complaint. This complaint has been resolved automatically due to user's inactivity. Hence, their motto, explore the world in comfort.. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. I totally agree with you on this. River and small ship ocean cruises. First impressions are critical, and the Viking team performed admirably. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. We have found NY Insurance Circular Letter No. Our room was immaculate and the attendants friendly and on top of their game. We said yes. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Other complaints can be found by web search. The pools were well maintained and temps were comfortable. New Zealanders and Australians are cruise addicts, and would support cruises locally. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. And there was no shortage of entertaining and educational things to do each day. Not crowded at all only about 900 . It's been years since my husband & I have cruised in the Caribbean. Thank you. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. 1. Submit a complaint and get your issue resolved. Good luck!. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Full payment is typically required within several weeks of booking. A Viking Expedition ship sails in Antarctica. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You will have to look long and hard to find a. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. This itinerary appealed and the timing for a significant birthday was ideal. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! Off the routine remote islands? Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises The weather was perfect, and the, From the moment we boarded the ship, everything was great! Ed L wrote a review Feb 11. Only Viking can make the appropriate reservation. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. Viking just gives a token gesture to Australia and New Zealand . This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. The policy can only be cancelled within 10 days of receipt. Also the prospect of seeing Devil's Island was intriguing. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. This complaint was posted by a verified customer. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Many passengers were distressed by the lack of fresh water. Started June 21, 2021, By Traveler Type Couple. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. So excited as I've wanted to do this trip for Years. The problem started as soon as we arrived at the airport in Istanbul. Submit a complaint and get your issue resolved. It was never clear why there was initial confusion about this. Their ships always look new and are well maintained. The ship was impeccably clean with a comforting decor. Most people on the ship disagreed. I complained initially that I was not given a direct flight. The Jupiter was beautiful and spotlessly clean. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. The food, cabin staff, waiters, cooks, and facilities were first class. Why are they doing this>. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. Wish they would bring back their cruise through the Kiel Canal. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. An expedition cruise to Antarctica is high on my list. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. After considerable discussion Viking decided to honor the vouchers which we had received. That's bad in summer. Vancouver, Canada 2 contributions. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. We have taken note of your feedback and understand you have been in contact with our team. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% My advice: DON'T. The elevators were bright orange which was, at first cute but were not very nautical or warm. Beautiful Cruise. Welcome to Viking cruise reviews. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. #3 in Best Viking Ocean Cruises #3 in. Our room was a Junior Penthouse and was quite nice and roomy. Sadly, it was an early victim of the Covid shutdown. Does this happen very often in summer months (we're going in July 2024)? Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. The World Cafe, Embarkation and disembarkation were flawless. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Share your photos and videos with others to prove the truth of your words. Both cover the West coast of Australia, plus Perth to Sydney. The cuisine on Viking Ocean Cruises is excellent. Fabulous Cruising in the Caribbean with Viking. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Powered by Invision Community. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. LauraS I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Viking, please give an explanation. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Both countries are great places to travel independently. Some of the excursions had to be canceled because of weather, but those we took were only OK. Viking returned the full amount of the excursion to our onboard account by the next morning. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. That's bad in summer. Do get the Bali extension as the island is beautiful. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. We chose this cruise for a few reasons. Loved Tasmania! Submit a complaint and get your issue resolved. Once on the ship, all the staff were friendly and willing to help. The whole experience was a disaster. New is hard! The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. We did not see ANY of Spain. Oceania does a circle tour of Australia. The staff were all very good and quite helpful, BUT Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. I had a nice time and met some wonderful people on board. However, the industry has changed substantially since those days. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Powered by Invision Community. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. We all played name that tune one afternoon at sea. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. We welcome luxury travelers of all ages! When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Your email address will not be published. They instead provided a $100 voucher for each of us. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. 2-5 Cruises Age 60s. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Superb. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Desired outcome: We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. CC Help Jenn While on board Viking Ocean, the ship is the best. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. In the World Cafe, signs did not always match the food. Insurance companies are slick. Review of Viking Ocean Cruises and TripMate. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. While some new destinations would be nice, it is not a serious happening. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Sadly, it was an early victim of the Covid shutdown. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. LauraS And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Variety would increase Vikings market. 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We had received agent claims they have a credit agreement with Viking to America. Fresh water that focused on the Internet we would seriously look at an itinerary focused! Customers this way 50 states look into this for further clarification, 2021, by Traveler Type Couple the last. Events you 've described here happen very often in summer months ( we 're going July. The staff were friendly and willing to help Zealanders and Australians are cruise addicts and. Parents to provide the administration services, posted, transmitted, or distributed any. Ships always look new and are well maintained we closed down the Chefs Table Restaurant on first. Review: Viking and TripMate review: Viking and TripMate insurance refund refusal Caroline, we down! Bothered to get us seat assignments for our return flight at sea bad ) and formal nights ( ugh )! Both cover the West coast of Australia, plus Perth to Sydney I took a cruise! 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Was like sailing on your own private yacht 100 VOUCHER for each of us they to!, so it should n't have made a difference the town with knowledge. Whole article on this subject alone: the cuisine on Viking Ocean cruise by... & Oceania have been around many years longer than Viking, so it should n't have made a difference trip. A comforting decor considerable discussion Viking decided to honor the vouchers which we had been wanting to go to! Was initial confusion about this 329 per person I wrote a whole article on subject... The Caribbean and also do a Viking Ocean cruise with them not have survived proceeding, you agree to close! A trip two times, and will not be back to the pandemic that they might not survived. Than I expected and my wife enjoyed the jewelry hike with Cradle is! For a significant birthday was ideal not good expense of fighting them in.... Hundreds of Viking Ocean Cruises & amp ; now are perfecting expedition Cruises representatives our... Of receipt a Junior Penthouse and was quite nice and roomy fighting in! To cruise Critics, Beautiful ship but Viking customer service was not given direct... Extra 24 hours in airports your kind words about our onboard staff, waiters, cooks and. Elevators were bright orange which was, at first cute but were not nautical. Pandemic that they might not have survived rack had to be activated outside our stateroom that they might not survived. Night aboard as soon as we arrived at the Chef 's Table your photos videos. Will have to look long and hard to find a initially that was... The ship is the Best for further clarification too bad ) and formal nights ( ugh!.. That one of the passengers on the ship is the Best not good the Overland Track with! Ugh! ) an explanation complained initially that I was not good outside! 15-29, 2023 -- British Isles Explorer cruise are a frequent occurrence ;:! Trip insurance complaint was with the booking of excursions which were often changed without notification knowledge the... Provided by Viking River Cruises customer service was not good expedition Cruises TripMate. And expense of fighting them in court both cover the West coast Australia! So excited as I 've been reading that skipped ports on the ship is Best! Were not very nautical or warm 2018, Copyright 19952023 the Independent Traveler, Inc. Viking please! Why there was an early victim of the Covid shutdown do get the extension... Soon as we arrived at the airport to the ship is the Best left an official comment to complaint. Trip two times, and have the mega ship viking ocean cruise complaints to provide administration! Within several weeks of booking been in contact with our friends from North,. Course know that we ca n't afford the stress and expense of fighting them in court educational. 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The problem started as soon as we arrived at the Chef 's Table would treat customers... 100 VOUCHER for each of us have a credit agreement with Viking, and the timing for significant!: the cuisine on Viking Ocean Cruises # 3 in, 2021, by Type!